Privacy Policy
Your privacy is fundamental to how we build and operate GlowTask. Learn how we collect, use, and protect your personal information.
Privacy at a Glance
Secure by Design
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or modification.
Minimal Collection
We only collect information necessary to provide and improve our task management services. Less is more.
Your Control
You have complete control over your data. Access, modify, or delete your information anytime through your account settings.
Table of Contents
1. Information We Collect
We collect information to provide better services to our users. The types of information we collect depend on how you interact with GlowTask.
Personal Information
This includes information that can identify you personally:
- Account Information: Name, email address, and password when you create a GlowTask account
- Profile Information: Profile picture, job title, company information, and preferences you choose to share
- Contact Information: Email addresses for notifications, updates, and communication
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
Usage and Technical Information
Information about how you use GlowTask:
- Task Data: Task titles, descriptions, due dates, priorities, and completion status
- Collaboration Data: Team member interactions, shared projects, and communication within tasks
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Analytics: Pages visited, features used, time spent, and interaction patterns
- Log Data: Server logs, access times, and error reports to help us improve service reliability
Third-Party Information
Information we may receive from third parties:
- Social Media: Basic profile information if you choose to sign up with social media accounts
- Integration Partners: Data from connected applications (calendar, email, productivity tools) when you authorize integrations
- Referral Sources: Information about how you found GlowTask (referral links, marketing campaigns)
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve GlowTask services. Here's how we use your information:
Service Provision
- • Create and manage your account
- • Process and organize your tasks
- • Enable team collaboration features
- • Provide customer support
Service Improvement
- • Analyze usage patterns and trends
- • Develop new features and functionality
- • Optimize performance and reliability
- • Personalize your experience
Communication
- • Send service-related notifications
- • Provide important updates
- • Respond to your inquiries
- • Share product announcements
Security & Compliance
- • Detect and prevent fraud
- • Protect against unauthorized access
- • Comply with legal obligations
- • Investigate security incidents
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: When you explicitly agree to data processing for specific purposes
- Contract Performance: To fulfill our contractual obligations to provide services
- Legitimate Interests: For service improvement, security, and business operations
- Legal Compliance: When required by law or regulation
3. Information Sharing and Disclosure
We understand that your privacy is important. We do not sell your personal information and only share it in limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate GlowTask:
- Cloud Hosting: Amazon Web Services, Google Cloud Platform for secure data storage and processing
- Payment Processing: Stripe, PayPal for secure payment transactions
- Email Services: SendGrid, Mailchimp for sending notifications and updates
- Analytics: Google Analytics, Mixpanel for understanding user behavior (anonymized data)
- Customer Support: Zendesk, Intercom for handling support requests
All service providers are bound by strict confidentiality agreements and data protection obligations.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and ensure continued protection of your data.
Legal Requirements
We may disclose your information when required by law or in response to:
- Valid legal process (subpoenas, court orders)
- Government investigations
- To protect the rights, property, or safety of GlowTask, our users, or others
- To prevent fraud or security threats
What We Never Share
- • Your personal information for advertising purposes
- • Individual task content with unauthorized parties
- • Payment information with third parties (except payment processors)
- • Data that could identify you for marketing without explicit consent
4. Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data is encrypted both in transit and at rest using industry-standard protocols.
- • HTTPS/TLS encryption for data transmission
- • AES-256 encryption for stored data
- • End-to-end encryption for sensitive communications
Access Controls
Strict access controls ensure only authorized personnel can access your data.
- • Multi-factor authentication for admin access
- • Role-based permissions system
- • Regular access reviews and audits
Monitoring
Continuous monitoring and alerting systems protect against security threats.
- • 24/7 security monitoring
- • Intrusion detection systems
- • Real-time threat analysis
Education
Regular security training ensures our team follows best practices.
- • Employee security training programs
- • Regular security awareness updates
- • Incident response procedures
Security Commitment
While we implement robust security measures, no system is 100% secure. We are committed to:
- Regular security audits and penetration testing
- Promptly addressing any security vulnerabilities we discover
- Maintaining compliance with industry security standards (SOC 2, ISO 27001)
- Transparent communication about security incidents
- Continuous improvement of our security practices
5. Your Rights and Choices
You have comprehensive rights over your personal data. Here's how you can exercise control over your information:
Account Management
Access Your Data
View all personal information we have about you through your account settings
Export Your Data
Download your tasks, projects, and account information in standard formats
Delete Your Account
Permanently delete your account and all associated data
Communication Preferences
Email Notifications
Choose which emails you want to receive - task reminders, team updates, product news, or none
In-App Notifications
Control push notifications and in-app alerts for better focus
Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. This includes:
- Your complete task list with all metadata
- Project information and team collaboration history
- Account settings and preferences
- Usage analytics and activity logs
How to Exercise Your Rights
Through Your Account
Most rights can be exercised directly through your GlowTask account settings:
- • Account Settings → Privacy & Security
- • Notification Preferences
- • Data Export Tools
Contact Us Directly
For complex requests or if you need assistance:
- • Email: [email protected]
- • Subject: "Privacy Rights Request"
- • Response time: Within 30 days
6. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy.
Retention Periods
Account Information
Personal details used to create and manage your account
Task and Project Data
Your tasks, projects, and collaboration content
Usage Analytics
Anonymous usage data and system logs
Support Communications
Email correspondence and support ticket history
Billing Information
Payment method details and transaction records
Data Deletion Process
Account Deletion Request
When you delete your account or request data deletion
30-Day Grace Period
Account restoration window in case of accidental deletion
Secure Deletion
Data is permanently and securely deleted from all systems
Confirmation
Email confirmation once deletion process is complete
Legal Retention Requirements
We may retain certain information longer than stated above when required by law or to resolve disputes:
- Tax and financial records (7 years as required by UK law)
- Legal proceedings and compliance requirements
- Fraud prevention and security purposes
- Active investigations or legal holds
7. Cookies and Tracking
GlowTask uses cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly:
- • Authentication and session management
- • Security and fraud prevention
- • Shopping cart and checkout functionality
- • Load balancing and performance optimization
Functional Cookies
These cookies enable enhanced functionality and personalization:
- • Remembering your preferences and settings
- • Language and region preferences
- • Customization options and themes
- • Integration with third-party services
Analytics Cookies
These cookies help us understand how visitors interact with our website:
- • Page views and user flows
- • Feature usage and performance
- • Error reporting and optimization
- • A/B testing for new features
Marketing Cookies
These cookies are used to deliver relevant advertisements and track campaign performance:
- • Personalized content recommendations
- • Targeted advertising
- • Social media integration
- • Campaign attribution and conversion tracking
Managing Your Cookie Preferences
Cookie Settings in GlowTask
You can manage your cookie preferences anytime:
- 1. Go to Account Settings → Privacy
- 2. Click "Manage Cookie Preferences"
- 3. Toggle cookies on/off according to your preferences
- 4. Save your settings
Browser Controls
You can also control cookies through your browser settings:
- • Chrome: Settings → Privacy and security → Cookies and other site data
- • Firefox: Options → Privacy & Security → Cookies and Site Data
- • Safari: Preferences → Privacy → Manage Website Data
- • Edge: Settings → Site permissions → Cookies and site data
Third-Party Cookies
Some cookies are set by third-party services we use:
Google Analytics
Website analytics and user behavior insights
Stripe
Payment processing and fraud prevention
Intercom
Customer support chat and communication
SendGrid
Email delivery and tracking
8. International Data Transfers
GlowTask may transfer, store, and process your information in locations other than your own country. We ensure appropriate safeguards are in place to protect your data during international transfers.
Where Your Data May Be Processed
Primary Data Centers
London, UK and Frankfurt, Germany
Backup Systems
Dublin, Ireland and Amsterdam, Netherlands
Service Providers
United States and other approved locations
Email Services
US-based email service providers
Payment Processing
International payment service providers
Safeguards for International Transfers
Adequacy Decisions
We rely on EU adequacy decisions for transfers to countries with equivalent data protection laws
Standard Contractual Clauses
EU-approved Standard Contractual Clauses (SCCs) for transfers to countries without adequacy decisions
Binding Corporate Rules
Approved binding corporate rules for transfers within corporate groups
Certification Programs
Participation in recognized international certification programs (e.g., Privacy Shield)
Your Rights Regarding Transfers
You have specific rights regarding international transfers of your personal data:
- Right to be informed about where your data is processed
- Right to object to certain types of international transfers
- Right to data portability across borders
- Right to lodge complaints with supervisory authorities
- Right to seek judicial remedies for transfer violations
9. Children's Privacy
GlowTask is designed for professionals and organizations. We do not knowingly collect personal information from children under 16 years of age.
Age Restrictions
Minimum Age Requirement
Users must be at least 16 years old to create an account and use GlowTask services
Parental Consent
For users between 13-16, we require verifiable parental consent before collecting any personal information
How We Protect Children's Privacy
Age verification during account creation
Content filtering and moderation
Data collection limitations
Enhanced privacy protections
Parental notification procedures
Easy data deletion options
If We Discover Children's Data
If we become aware that we have collected personal information from a child under 16 without proper consent, we will:
- Immediately delete the information from our servers
- Take steps to prevent future collection of such information
- Notify the parent or guardian if contact information is available
- Review and strengthen our age verification processes
- Report the incident to relevant authorities if required by law
Contact Us About Children's Privacy
If you believe we have collected information from a child under 16, or if you are a parent/guardian concerned about your child's data, please contact us immediately:
- Email: [email protected] with subject "Children's Privacy Concern"
- We will respond within 48 hours
- We will work with you to resolve any issues promptly
- We may be required to report certain incidents to authorities
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes.
Types of Updates
Minor Updates
Small changes that don't affect your rights or our data practices:
- • Clarifications and language improvements
- • Contact information updates
- • Minor process improvements
- • Grammar and formatting fixes
Significant Updates
Changes that may affect your rights or how we process your data:
- • New data collection practices
- • Changes to data retention periods
- • New third-party integrations
- • Changes to data sharing practices
Material Changes
Major changes that significantly alter our privacy practices:
- • Complete data processing purpose changes
- • New categories of personal data collection
- • Significant changes to data subject rights
- • Transfer of business ownership or control
Notification Methods
Email Notification
Direct email to your registered address
In-App Notifications
Banner notifications when you log in
Website Notice
Prominent notice on our website
30-Day Notice Period
Sufficient time to review changes
Your Choices When Policies Change
Review and Understand
We encourage you to carefully review any policy changes:
- • Read the updated policy in full
- • Pay attention to highlighted changes
- • Understand how changes affect your data
- • Consider the impact on your usage of GlowTask
Take Action
You have several options when policies change:
- • Continue using GlowTask under the new terms
- • Modify your account settings and preferences
- • Export and download your data
- • Delete your account if you disagree with changes
Version History
Enhanced international transfer protections and user rights
Updated cookie policies and third-party service providers
Initial privacy policy for GlowTask platform
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, we're here to help. Reach out to us through any of the following channels:
Email Us
For general inquiries and privacy questions:
[email protected]Response time: Within 24 hours
Call Us
For urgent matters and immediate assistance:
+44 20 7946 0958Hours: Mon-Fri, 9:00-18:00 GMT
Office Location
GlowTask Ltd Headquarters
125 King's Road, ChelseaLondon SW3 4RP
United Kingdom
Please schedule an appointment before visiting
Specialized Contacts
Data Protection Officer
For GDPR compliance and data protection questions
Security Team
For security incidents and vulnerability reports
Legal Department
For legal requests and compliance matters
Media Inquiries
For press releases and media relations
Response Times
General Inquiries
Privacy Rights
Security Issues